Contact Betterware
To Get in Touch With Us
We hope you have enjoyed shopping online with Betterware. Our aim is to make the process as simple and enjoyable as possible and we welcome your comments.
At Betterware, we pride ourselves on exceptional customer service. Our returns policy reflects our wholehearted commitment to customer satisfaction and quality control.
Our friendly customer contact team are efficient, knowledgeable and keen to offer help and advice on any aspect of the wide range of products we offer.
By Email
Email our Customer Service team: webcsd@betterware.co.uk
We usually respond to email enquiries within 48 hours but there may be occasions when this is not possible. During busy periods we ask for your patience and assure you that we will respond as soon as possible.
By Post
How to find us
From the north east
M42 South to Junction 9. A4097 right towards Sutton Coldfield. At traffic lights by Hare & Hounds pub turn left into Water Orton Lane. After 0.5km / 0.3 mile turn right into Park Lane. Pass under low railway bridge with traffic lights and Betterware is second entrance on the left. Goods vehicles continue straight on at Hare & Hounds Pub. Left at roundabout on A38 towards Birmingham. Straight on at next roundabout; entrance to Midpoint Park on left. Opposite Cincinatti turn left into Castle Vale estate. First left into Manby Road. Follow Manby Road, which becomes Park Lane. Betterware is on the right after a sharp left turn.
From the north west
M6 South to M6 / M6 Toll split (J11a); M6 Toll south to first exit after main south-bound toll booths (A38). A38 South towards Birmingham for 5km / 3 miles to Minworth Island. Left on A4097 towards Kingsbury. Right at first traffic lights by Hare & Hounds pub into Water Orton Lane. After 0.5km / 0.3 mile turn right into Park Lane. Pass under low railway bridge with traffic lights and Betterware is second entrance on the left. Goods vehicles continue straight on at Minworth Island on A38 towards Birmingham. Straight on at next roundabout; entrance to Midpoint Park on left. Opposite Cincinatti turn left into Castle Vale estate. First left into Manby Road. Follow Manby Road which becomes Park Lane. Betterware is on the right after a sharp left turn. Alternatively, remain on old M6 South to Spaghetti Junction (J6), then follow directions from SouthWest via A38 North towards Lichfield. N.B. there is no southbound exit from the M6 at J5.
From the south / south east
M6 North to Junction 5. A452 (Chester Road) right towards Brownhills. At first roundabout (Spitfire Island) turn right into Castle Vale. Right at first roundabout into Farnborough Road. Round sharp left bend at end of estate. Right at first mini roundabout. Right at second mini roundabout into Park Lane. Betterware is on the right after a sharp left turn. Goods vehicles continue straight on at Spitfire Island. Right at next roundabout (Tyburn Island, by Tyburn pub) on A38 towards Lichfield. Opposite Cincinatti turn first right into Castle Vale estate. First left into Manby Road. Follow Manby Road which becomes Park Lane. Betterware is on the right after a sharp left turn.
From the south west
M5 North to M6 Interchange. M6 South towards London to Spaghetti Junction (J6) A38 (Tyburn Road) North towards Lichfield. Cross the A452 Chester Road at Tyburn Island by Tyburn pub. Opposite Cincinatti turn first right into Castle Vale estate. First left into Manby Road. Follow Manby Road which becomes Park Lane. Betterware is on the right after a sharp left turn. N.B. there is no southbound exit from the M6 at J5. Alternatively, M42 North towards Nottingham. Leave M42 at Junction 9, then follow instructions from South.
From the south
M40 North then M42 North to M42 Junction 9. A4097 left towards Sutton Coldfield. At traffic lights by Hare & Hounds pub turn left into Water Orton Lane. After 0.5km / 0.3 mile turn right into Park Lane. Pass under low railway bridge with traffic lights and Betterware is second entrance on the left. Goods vehicles continue straight on at Hare & Hounds Pub. Left at roundabout on A38 towards Birmingham. Straight on at next roundabout; entrance to Midpoint Park on left. Opposite Cincinatti turn left into Castle Vale estate. First left into Manby Road. Follow Manby Road which becomes Park Lane. Betterware is on the right after a sharp left turn.
By rail
Birmingham International (15 mins by taxi). Join M42 North and follow directions from South.
By air
Birmingham Airport (15 mins by taxi). Join M42 North and follow directions from South.
By goods vehicle
ALL access via Manby Road and Park Lane (Castle Vale end) from A38 Tyburn Road opposite Cincinatti to avoid low bridge.
