Your Privacy & Security Explained (in detail!)


At Betterware we take your privacy and security seriously. Below you will find information regarding the key aspects of our secure online shopping service.


Data Protection

We are registered under the Data Protection Act – registration number Z7463660.

We and our sales representatives will use your data (including name, address, telephone number, email address and credit card details) to process your order(s) and for accounting and record keeping purposes. This will include, amongst other things, the use of your data to calculate any commission due to our sales representatives on your order(s). In addition, further offers may be made to you by the Betterware Group and other selected companies to which our mailing list (including lifestyle data) may be made available from time to time. Offers may be communicated to you by mail, telephone, e-mail or any other reasonable means of communication.

When placing an order over the Internet your payment details are transmitted over a secure encrypted network connection, which provides personal protection, and are only retained for the time necessary to process the current transaction.

In addition, further offers may be made to you by the Betterware Group and other selected companies to which our mailing list (including lifestyle data) may be made available from time to time. Offers may be communicated to you by mail, telephone, e-mail or any other reasonable means of communication.

If you do not wish to receive such offers please leave the “Let’s keep in touch” box un-ticked when you first register on the site. Once registered, you can change this at any time by amending the “Edit mailing preferences” box on the “My account” / “Edit personal details” page.

By using the Betterware website you consent to the collection and use of information for the above purposes

Verisign SSL Certification

Betterware uses Verisign security services. This certificate guarantees that we can secure your private information using a Verisign SSL Certificate. Information exchanged with any address beginning with ”https:” instead of the standard “http:” is encrypted using SSL before transmission.

Please click on the Verisign logo below to view our certificate.

About SSL Certificates

Click here to learn more about SSL Certificates

Internet Shopping Is Safe (ISIS) and Internet Delivery Is Safe (IDIS)

Betterware UK Ltd is verified as an ISIS compliant merchant and www.betterware.co.uk is verified as an ISIS compliant website.

ISIS-Accredited retailers now account for approximately two thirds of all UK online shopping. Consumers can shop online with confidence wherever they see the ISIS logo because it certifies that the retailer has:

  1. Registered with the ISIS programme and undertaken to trade in a manner that is LEGAL, DECENT, HONEST, TRUTHFUL AND FAIR
  2. Had its web site and service reviewed and monitored by IMRG
  3. Had its Business, VAT and Data Protection registrations checked by IMRG.

To verify our ISIS accreditation, simply click on the ISIS logo on our homepage - a new 'ISIS verification' page will open up confirming Betterware’s accreditation.

ISIS (Internet Shopping Is Safe) is run by the e-retail industry body, IMRG.

Verified by VISA and Mastercard™ SecureCode®

Verified by VISA and Mastercard™ SecureCode® are essential services from VISA and Mastercard in association with your card issuer to provide added protection when you buy online. You don’t need a new card, simply register your existing card with the card issuer (please refer to your card issuer's own website for further information).

This service provides added protection against unauthorised use of your credit or debit card when you shop online. This should not be confused with your normal pin number that you use when shopping in the high street or when using cash machines. Use the links below to register today or contact your card issuer for more information.

When shopping on our website, if you card is eligible for these schemes you will see an information screen displayed from your bank when you submit your payment details. This screen will be displayed on our website but provided by the bank that issued the card you are making payment with. If you have not already registered your card, you can follow the online instructions to register securely. Once registered, you can complete your order. Alternatively you may choose to continue and register your card later.

Please note that the way the information is displayed is controlled by your card issuer and not by Betterware. Rest assured though that this service is secure and further protects you when shopping with Betterware online.

If you are at all concerned or confused, contact your bank to find out more about the schemes or contact our Customer Services team on 0845 121 1010 or webcsd@betterware.co.uk

IMPORTANT INFORMATION:

Once registered, you will be required to use your personal information on all subsequent online transactions for the card you have registered.

KEY BENEFIT:

These services are the online equivalent of high street chip & pin. By providing this additional security, Betterware is providing you with a secure and safe online shopping service. Also, from July 1st 2007, Maestro cards can only be accepted on websites providing the Mastercard SecureCode service.

If you would like to learn more about these services, please visit:

If you use Mastercard: www.mastercardsecurecode.com

If you have a VISA debit or credit card: www.visaeu.com/iusevisa/shoppingonline.html

Handling Your Personal Data Securely

If you would like to place an order with us online, but have concerns about how safe and secure it will be, here is some important information about how we protect your data:

  1. When you make a purchase from our website, we collect certain personal information from you (for example, your address details). All such information is held on secure servers, and will be treated as fully confidential
  2. Cookies (small text files we put on your PC) are used by Betterware to keep track of the contents of your shopping cart to help us process orders
  3. Credit card transactions are handled by an approved third party or on a secure server using a minimum of SSL/128-bit encryption
  4. Secure server software encrypts information to ensure your transactions with us are private and protected.

IMPORTANT INFORMATION:

Please note that in order to place an order you Internet browser settings need to allow cookies from Betterware. If you block all cookies, you will not be able to perform certain functions on the Betterware site, such as creating a basket and placing an order.

Personal Information

You can visit Betterware online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you to help us process your requests.

It is our intent to let you know before we collect personal information from you on the Internet. In order to place an order on our website you will be asked to log-in/register using an email address and password. This enables us to send you confirmation by email when you order has been approved, as well as providing an easy log-in for future visits to the website.

If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes. We do not send random marketing emails to personal email addresses (spam). You can at any time change your account preferences using the “My Account” section of the website.

Information collected by Betterware is only used internally by authorised employees, for four main purposes:

  1. We use the information you provide to process and dispatch your orders
  2. We collect information to determine how to improve our site by seeing which areas, features and products are most popular
  3. We collect information in order to personalise the site for our customers. For example, we may recommend products you may like based on what you have bought in the past
  4. We keep track of the domains from which people visit us. We analyse this data for trends and statistics.

Use of Information for Marketing Analysis

We currently contract with several online partners to help manage and optimise our Internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Web beacons and cookies on this site. The type of information we collect includes the product codes & prices for items that visitors purchase and the pages visited.

This information helps us to understand what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. This helps us to improve our service to further suit your requirements.

Although our marketing company logs the information coming from our site on our behalf, we control how that data may and may not be used and can guarantee that use of site is both safe & secure. If you do not want to help us learn how to improve our site, you can “opt-out” of our ability to analyse this data by going to http://www.omniture.com/privacy and following the opt-out instructions.

Thank you very much for taking the time to read this important information.